1. Consumables such as brushes, dials, and rubber strips are not guaranteed, but you can claim for damages when you unpack the new machine.

2. The accessories are guaranteed and it's calculated from the date of manufacture. Based on different accessories, the warranty period is also different.

2.1 Batteries (lead-acid): 9 months

2.2 Battery type (lithium battery): 30 months

2.3 Charger: 18 months

2.4 Water tank: 60 months

2.5 Controller: 12 to 14 months

2.6 Motor electromagnetic brake: 12 to 15 months

1. Man-made damaged materials

2. Obviously damaged by external pressure (such as impact)

3. Changing the circuit without permission causes the motherboard or motor to burn out

4. Water has entered the charger

5. The charger cannot be charged normally due to unauthorized modification

6. Repeated claims for the same machine (except for special circumstances)

For claim materials, TVX is generally sent by international express air freight, and the time required is different depending on the destination. For example, if it is sent to North America, it will take about 5-7 days, while it will only take 3-5 days to send it to Southeast Asia.

In addition, if the customer has an order, except for special circumstances, the claimed materials will be sent together with the goods.

TVX will afford the freight cost.

There are two main ways to claim

1. Claim materials in kind.

2. Deduct the account based on the sales price of the claimed material.

If there is a product quality problem within 1 year since the machine is shipped from our factory, TVX is responsible for solving it and providing the required materials FREE of charge.

Videos or photos of machine nameplates and machine failures or damaged accessories are required.

TVX machines can use lithium batteries, but it is not recommended. Because there is no signal communication between the controller and the lithium battery, the power display of the machine is inaccurate. Under normal circumstances, the TVX machine will alarm when the battery is low, and at the same time, the brush disc will automatically lift up and stop working. Only the drive motor can still run for the customer to drive the machine back to charge, but suddenly the whole machine is powered off during use, and then you can only manually release the battery valve and return the machine to charge.

There are many reasons why water is not clean, as follows:

1. The sewage tank cover is not closed properly

2. The sealing strip inside the sewage tank cover is damaged or aged

3. The sewage suction pipe is not inserted properly or the sewage suction pipe is broken

4. The garbage trough in the middle of the head body is blocked by foreign objects

5. The rubber is worn and aged or foreign matter is attached to the rubber

6. The height (pressure) of the head is not adjusted to the proper position